Help us answer faster
- Start with your account e-mail or phone number.
- For a payment, give the method, the amount and the date.
- For a VIP question, name your level and the reward you expected.
- Attach a screenshot of any error.
When e-mail is better
Raise disputes, held withdrawals and account closures by e-mail so that you keep a dated record, and ask for written confirmation when a chat answer differs from our terms.
Frequently asked questions
When is support open?
Around the clock, every day.
Where do I send documents?
Through the upload in your account or to support@westace.com.
Who do I ask about my VIP level?
The live chat, or your VIP manager from the upper tiers.